Reference

How datujudi Handles Your Account and Rights

Our legal terms set out exactly what you agree to when you open an account with us — covering your account access, the data we hold, how we handle disputes, and the conditions under which our services are available where local law permits.

Account TermsData Retention PolicyAccess Eligibility by Local LawDispute ProcessCookie & Tracking Policy
datujudi How datujudi Handles Your Account and Rights
CONTACT LEGAL

Reach Us on Policy and Account Matters

If you have a question about our terms, want to raise a data access request, or need to flag a compliance concern, you can reach our account support team through the channels below. We handle legal and policy queries separately from general account help to make sure your request goes to the right person.

Live Chat Open live chat from your account dashboard to raise a legal or policy question. Our team handles data, terms and access queries through this channel during published support hours.
Email Support Send a written request to our support address for data-access rights, account closure instructions, or a formal record of your terms query. Email creates a traceable paper trail.
Account Help Centre Our help centre lists step-by-step processes for account verification, data requests and withdrawal holds. Check there first — many policy questions are answered without needing to contact us directly.
HOW WE OPERATE

Data Handling, Cookies and Account Security

We handle your personal data, account credentials and transaction history with a clear set of internal controls. Here is what that looks like across the four areas that matter most to your account security and privacy.

Data Storage and Retention

Account data and transaction logs — including your Touch 'n Go eWallet and Boost wallet activity — are stored on secured servers. We keep records for the period our operating policy requires, then delete or anonymise them.

Cookie and Tracking Policy

We use session cookies to keep your account logged in across mobile and browser, and analytics cookies to understand how pages perform. You can adjust cookie preferences in your browser settings at any time.

Account Access Security

Your login is protected by OTP verification on the registered mobile number. If you change your phone or switch devices, re-verification is required before wallet access or withdrawals are unlocked — this protects your account if your device is lost.

Who to Contact and How to Request Changes

To request a correction to your personal data, close your account, or withdraw marketing consent, contact us via live chat or email. We action verified requests within the timeframe our policy specifies.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about our legal terms, data practices and account rights. Each answer reflects our current policy — if the terms have been updated recently, the revised version on this page is the one that applies.

These terms apply to anyone who opens an account on datujudi. Access is available only where local law permits — if your region restricts this type of service, eligibility does not apply to you.

We hold the details you submitted when registering, your login history, and transaction records tied to your account wallet — including payments via GrabPay, Boost, or Touch 'n Go eWallet. This data is used for account verification and fraud prevention.

Yes. Send a written request via live chat or email with your verified account details. We will confirm receipt and process the request in line with our data retention policy, which sets the applicable timeframe.

We publish the update date on this page whenever the terms change. Continuing to use your account after that date means you accept the revised terms. We recommend checking this page if you receive a policy-update notice.

Your access is determined by your local law, not your city. If the service is available where you are in Malaysia — including in Kuantan — your account operates under these same terms with no regional variation to the rules.

Contact us via live chat or email and state clearly that you are raising a formal dispute. We log it separately from general queries and respond with a written position. Transactions via DuitNow or FPX that are disputed follow an additional verification step before we issue a decision.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.